Posts tagged "customer experience marketing"

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Happy Employees Provide the Best Client Experience

Posted on February 8, 2010 by Lisa in Branding, Creating Raving Fans No Comments

Creating Satisfied Customers If you are focused on providing your clients and shareholders with a superior customer experience, making certain your employees are ‘happy’ is essential. Happy employees are more productive, care more about the success of the company, and treat their colleagues – and clients – better. Now I’m not suggesting that it is [...]

View Post customer experience marketing, employee relations, HR, non-profit education, non-profit resources

Should Those in the Medical Industry Care About Customer Experience Marketing?

Posted on January 27, 2010 by Lisa in Creating Raving Fans No Comments

ABSOLUTELY! As long as a patient receives the necessary medical care, does it really matter if her experience is a superior one? I think it does. Over the course of the past 15 years, I have observed the experiences with medical care providers of each of my parents, my step-Dad, and my sister, and I [...]

View Post customer experience marketing, medical industry, non-profit, nptoolbox, patient care