How Happy Are Your Employees?
Creating Satisfied Customers
If you are focused on providing your clients and shareholders with a superior customer experience, making certain your employees are ‘happy’ is essential. Happy employees are more productive, care more about the success of the company, and treat their colleagues – and clients – better.
Now I’m not suggesting that it is a company’s obligation to ‘make’ its employees happy, but there are ways that leadership and management play a formidable part in determining whether their employees enjoy being on the job. Important questions to consider – Do your employees feel:
- satisfied with their role in the organization?
- that they have a voice in the company, their department, or their area of the organization?
- appreciated – by their colleagues and/or superiors?
- that they understand their role in the organization, and how their role benefits the company as a whole?
If you are not certain how your employees feel, ask them. Engage your HR department, use an outside consultant or an anonymous, online survey service. But make certain you ask. . .and react, if necessary.
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